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KONTAKT

Terms & Conditions

Booking contract

By LODGE Berlin´s confirmation of the guest´s booking a valid accommodation contract (reservation) becomes effective.
This confirmation of the reservation is conducted in writing, usually via email, through LODGE Berlin. For reservations at short notice the verbal booking is binding.

Prices

The prices are exclusively the city tax of Berlin that has to be payed additionally in cash upon arrival.
LODGE Berlin, Ute Löffelsend is not VAT-obligated corresponding to German VAT law. The prices do not include VAT.

LODGE Berlin is committed to provide accommodation of the same category as agreed upon in reservation.
LODGE Berlin reserves the right to change apartments or rooms within the same category. A claim to one particular apartment or room only exists when explicitly agreed upon. The guest is obliged to change room or apartment of the same category during their stay if requested by LODGE Berlin.
Prices for accommodation of LODGE Berlin are quoted per night and are dependent on the number of persons. They cover utilization of the apartment and it´s equipment as well as the consumption of cold and warm water, heating, electricity and gas for cooking. Bedclothes, one towel and the final cleaning are included.

Payment

The guest is obliged to pay the overall sum for the accommodation as agreed latest in cash at arrival.
In individual cases, it can be arranged that the appointed entire sum or a part of it can be transferred into the bank account of LODGE Berlin. In that case, the sum has to be in the account before the arrival day.

Security Deposit

Generally LODGE Berlin does not take any deposit for the Berlin apartments but might do so in exceptions. In this case the guest will be informed about it before the booking has been confirmed. In case there was no damage done and the terms and conditions have not been violated the deposit will be sent back within 7 days after departure by banks transfer. Otherwise the corresponding amount for fixing the damage will be retained from the deposit by LODGE Berlin.

In case of damages through destruction or loss of fitment or objects of utility, crass impureness, moving furniture, violation of the non-smoking rule or the like the whole or part of the deposit, according to the damage done, will be deducted. (See also § Damages in apartments or the premises)

For the apartment LODGE Tyrol in Seefeld, Austria a security deposit of 200,00 EUR is to be payed in cash upon arrival. It will be payed out upon departure in case no damages (see above) have occurred.

Cancellation

If the guest does not make use of the apartment or cancel the reservation despite an active reservation the following cancellation fees apply – no matter due to what reasons:

Within 14 days prior to day of arrival: 50 % of entire sum Within 5 days prior to day of arrival: 80 % of entire sum Within 48 hours prior to day of arrival and no-show: 90 % of entire sum

Cancellation has to be announced in writing (by email or fax).
Cancellation fees do not apply if the apartment or room can be rented out with at least the same conditions. Cancellation fees will be reduced to the amount that can be earned by renting out the cancelled lodgings during the time they were ordered. The guest has to prove that LODGE Berlin had to sustain less damage.

Number of persons

Those conditions regarding to price and number of persons are valid that were agreed upon within the reservation. In case of arrival of more persons than agreed, additional 25 EUR per person and night will be charged. Unannounced guests cannot claim the right of accommodation.
In case of arrival of less persons than agreed, the appointed overall sum applies.
Unapproved accommodation of external guests can be punished with instant dismissal or double of the daily rent per apartment.

Nighttime Peace

Please respect our neighbours and keep the peace at night from 9 pm to 9 am. In case of disregarding this rule you will be asked to leave the apartment without any refund of the payed total for your stay.

Terms of use for WiFi Internet Access

Internet access is provided in all apartments via WiFi.
This services is provided free of charge for the apartments in Gabriel-Max-Straße. A claim cannot be asserted.
Claims in case of technical problems are also excluded.

The guest agrees not to use the WiFi access provided by LODGE Berlin neither for distribution nor for accessing illegal or unlawful information on the internet nor for other improper use.
Documents, programs or images that violate privacy, copyright or penal provisions and those that contain abusive, anti-constitutional, racist, sexist, content inappropriate for minors, pornographic or otherwise illegal content are not allowed to be accessed, created or saved through the internet access provided by LODGE Berlin.
The use or operation of file-sharing services is also prohibited.
The abuse of online services by entering false personal data or by entering data from other persons is prohibited. The normal data transfer between the guest´s portable terminal and the access gateway is not encoded. Therefore it is not impossible that third parties gain unauthorized access to the transmitted data. LODGE Berlin does not assume liability for any consequences of a possible skimming or data espionage.

Obligatory arrival and departure time

An apartment or room is accessible for the guest-by prior agreement – at the earliest by 12 am. Latest by 3 pm it will be cleaned and ready for occupancy. On the day of departure the apartment has to be left latest at 11 am.

Keys

Up to 3 people in one apartment receive one set of keys upon arrival (entrance door of the house, door to apartment and where applicable to room), for up to 6 people 2 sets are handed out and for 7 or more persons 3 sets will be given to the guests.All keys have to be returned to the kiosk or – for departure before 9 am – have to be left in the apartments. In case of loss, 60 EUR per set of keys will be charged.
It is subject to the guest to prove that none or significantly less damage was caused.

Liability for objects (of value) left in the apartment
LODGE Berlin is not liable for any items left in the apartment. The guest is obliged to lock the apartment with the key upon every leaving.

Final cleaning

The price of the final cleaning is included in the overall price at a minimum stay of 2 nights.
Should the final cleaning of the apartment due to crass littering / pollution, loads of undone dishes, moved furniture and the like
take longer than 2 hours LODGE Berlin reserves the right to additionally charge the costs for extra cleaning expenses for 20 EUR per hour.
For stays for more than 7 nights an obligatory intermediate cleaning (including change of bed linen and towels) becomes due. The intermediate cleaning will be done in about the middle of the stay and coordinated with the guest. It is usually proceeded between 11 am and 3 pm.
Hence, for longer stays every 7 nights intermediate cleanings are due.
The prices correspond to the category of rooms.
Studio = 36,00 EUR, 2-room-apartment = 48,00 EUR, 3-room-apartment Small = 54,00 EUR, 3-room-apartment Large = 66,00 EUR.

Damages in apartments or the premises

Guest have to handle the apartment, furnishing and all fitment or objects of utility with care. Damages and deficiencies have to be communicated to LODGE Berlin immediately. Guests are liable for all for damages caused by them. They are also liable for loss of rent due to the damages they are responsible for.
The person who caused damages in apartments or premises is liable for all accompanying persons, too. Guests who cause damages at the building or inventory will be asked for compensation within the frame of legal appropriateness.
Damages and deficiencies of fitment or objects of utility that already exist at arrival of the guest, have to be communicated to LODGE Berlin immediately. LODGE Berlin assumes responsibility to repair damages immediately.

Additional services and amenities

Additional services will be agreed upon and calculated separately between LODGE Berlin and the customer. Those particularly are extra cleaning during the stay, change of linen or laundry service.

TV and Internet
In the case of lack of TV or Wifi signal or disturbances the guest cannot claim any compensation. These are free-of-charge-extra services.

Domestic animals
Pets can only be brought upon agreement and at the additional price of 50 EUR per night. Dogs cannot be left in the apartment by themselves.

Customer data

Data related to the individual customer will only be collected within the frame of legal obligations. They only will be accessible to third parties if this is necessary for the contract arrangement.

Court of jurisdiction and sever ability clause

Court of jurisdiction – for claims regarding to this contract or it´s existence – is where the apartment is found and the service is performed.
In case that one or several clauses of these terms and conditions should become invalid, none of the other clauses will be affected.
Interpretation and doubts about the English version
In case of any doubts about interpretation of or any content of the conditions described in this contract, the German version is valid and applies.

Email: contact@lodge-berlin.de

 
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